When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification. If your order needs verification of payment, it may delay the processing of your order. All orders are processed and shipped within 1-3 business days. You will receive a shipping notification email that will notify you of your tracking number. Please allow 24-48 hours for the tracking to be updated.
International orders are priced in USD and will be shipped either USPS or DHL. International shipping prices are shown at the checkout window and vary by country and weight of your order. USPS works in conjunction with local postal services around the world and will route the package to them when the package arrives in your resident country. While most packages make it to their final destination without any issues, "ay el ay en" is not responsible for the package once it lands in your resident country as we do not have any jurisdiction over international countries and their postal services. In the event that there are any issues after the package arrives in your resident country, the recipient is responsible for contacting their local postal service to resolve said issues. If your international shipment has been in-transit for over 20 days, please contact your local postal service or customs office to see if the package is being held for you and provide them with your tracking number along with a form of identification.
Customs & Duties Fees
ay el ay en is not responsible for any customs/duties fees that may incur with international orders and is not included in the order total at checkout. The recipient is responsible for any and all fees determined by the customs office of their resident country. In the event that an order is returned due to a lack of claim, we will reach out to you via email to have the package shipped out for you again but the cost of shipping fees will need to be paid for again.